We're happy to help check on your refund! Please reach out to our Customer Experience team at sale@bluetti.com with your order number on hand

We want everyone to get the best trial possible, and know it takes a few days to get a feel for the difference Bluetti can make. With our risk-free trial and return policy, you can try Bluetti products in the comfort of your own home--pressure free.

Additionally, we believe it’s important to test out all your Bluetti products in your own sleep environment. We offer a 30 day trial on all other  products, so you can do just that.

We're so sorry to hear that your product arrived in less than perfect condition! We'd love to help you resolve this issue right away with the help of our Quality Assurance team. They'll need to know a bit of information on your order as well as the issue you're experiencing with your product.

To report your issue, please reach out to our Customer Experience team by emailing us sale@bluetti.com with your order number.

You can find all the details of our warranty information by visiting our warranty page..

We're here to help! To get started with your claim, please reach out to our Customer Experience team by emailing sale@bluetti.com with your order number..

any box will do for a return. But if you have the space, feel free to hold onto it, as it might be the easiest way to get your products back to us.

To initiate a return, you can reach out to our Customer Experience team by emailing  sale@bluetti.com

 Bluetti returns will arrive at our facilities, go through the repair if necessary, and then be donated to a local religious organization, charity, or upcycled for use in our pop-up experiences.

We're so sorry to hear that you're not moving forward with your Casper order! We appreciate you giving us a try. For help with this, please reach out to our Customer Experience team by emailing  sale@bluetti.com with your order number on hand.

our facilities typically take 1-2 weeks to process returns. Once your return is accounted for, we'll refund your original form of payment. Please allow 3-10 business days for the refund to settle back on your original form of payment.

If you decide that your Bluetti  products aren’t right for you within your trial period, we're happy to help troubleshoot or initiate the return process. 

please contact us at sale@bluetti.com to initiate your return. We'll work with you to arrange the return 

Refunds will be credited back to your account within two weeks.

Should you decide to exchange your Bluetti product, you can reach out to our Customer Experience team by emailing sale@bluetti.com within your 30 day return to facilitate a return. 
our support team will send you the details of the reture and the exchage

We want everyone to get the best trial possible, and know it takes a few days to get a feel for the difference Bluetti can make. With our risk-free trial and return policy, you can try Bluetti products in the comfort of your own home --pressure free.

Each customer is entitled to one 30-day-return period per product. If at least one of a particular product type is returned or exchanged from an initial order, that customer or shipping address will not be eligible for additional trials on subsequent orders of that particular product. If your product is returned completely unopened, however, a trial will still be available on your next purchase of that same product.

We're happy to help check on your refund! Please reach out to our Customer Experience team at sale@bluetti.com with your order number on hand.

If you purchased Bluetti through Amazon, the return process is a little different than our site.

To get the process started, you can initiate a return on your account page, where you'll state the reason for the return. Amazon allows you to receive a credit in the form of an Amazon.com Gift Card or a refund of your original payment method.

Then, you choose how to send the products back. If you opt into a UPS Pickup, UPS will pick up the next business day. Please note that return shipping will be deducted from the refund, and you will also be responsible for printing the label. With the UPS Drop-off option, return shipping will still be deducted from the refund — but you are responsible for drop-off at a local UPS store.

If you aren't interested in paying additional fees, we recommend chatting with Amazon customer support for alternative options. They should have some charity partnerships in certain areas and may be able to arrange a pick up for you!

We are extremely excited to partner with Amazon! There are several important differences to note between ordering bluetti from their page and placing the order directly with us.

Bluetti promotional discounts cannot be applied when purchasing your bluetti  through Amazon. You can however, use Amazon gift cards or credit towards your purchase. Referral links and promo codes can only be redeemed via our home page.

Finally, if you purchase through Amazon, their customer support team will take care of you should any inquiries or issues come up. This can be tricky, since they are such a huge corporation and aren't as familiar with our product. If you purchase on our site, you get the benefit of our team, who can help you through any type of support issues you might come across. We're happy to help with Amazon orders where we can, but might be limited by access.

Click "User Guides" to view a listing of our material data and safety sheets listed just to the left of the User Guide section.

All Bluetti battery-powered products are industry-leading battery--LG battery cells. 

We have a robust FAQ section on each product page. Go to the product in question and most likely your answer will be found here. If not, live chat, email support is always an option.

If unused, power packs are typically capable of holding a full charge for 4-6 months. However, we highly recommend charging the battery every 3-4 months for a healthy lifespan and storing the power pack plugged into the wall or solar panel.

First, you’ll need to determine the amount of power your device requires. This may require some research on your end, a good online search or examining the user guide for your device should suffice.

For example to be compatible with the Bluetti EB240 , you should use devices that require less than 1000W. Second, you will need to check the capacity for the individual output ports. For example, the AC port of the  Bluetti EB240 is monitored by an inverter that allows for 1000W of continuous power. This means if your device is a pulling more than 1000W for an extended period of time, the Bluetti’s inverter will shut off. Once you know your device is compatible, you’ll want to determine how long you’ll be able to power your gear from the Bluetti

Here’s a quick and dirty lesson in power:

All Bluetti rechargers have a number in their name, ex. Guide 15 Plus Recharger, Bluetti EB240 Portable Power Station. These numbers refer to the Watt Hours (Wh), or the amount of energy that can be stored in each battery, and can help estimate how long your gear will run from each recharger. For example, a 2400Wh battery should run a 100W light for 24 hours (2400/100=24). If your gear falls within the 2400Wh capacity of the Bluetti, you’ll want to check the restrictions on each of the output ports. When you’re deciding on what to power from your new Bluetti power bank, do some research into your device’s wattage consumption.

Your Bluetti’s LCD display is an advanced feature designed to help you better understand power and monitor your consumption. The INPUT side reflects the amount of power your Bluetti is receiving while it’s charging. The OUTPUT side indicates the amount of power the devices you have plugged in are pulling out of the Bluetti. For more specific information on the exact Bluetti unit you have refer to the products user guide.

No. Under FAA regulations you are not allowed to take any battery exceeding 100Wh on a plane. For the most up to date information visit FAA Pack Safe.

Modified-sign wave inverters are the most common inverters on the market. They work great with small electronic equipment, usually anything that includes an AC power cable with the box, like what your laptop comes with. Pure-sign wave inverter produces an output that is exacly the same as supplied by an AC wall plug in your house. Although integrating a pure-sine wave inverter takes more components, it produces power output that makes it compatible with almost all AC electric devices you use in your house.

You can do this online, visit product registration in our support area to fill out your information.

Visit User Guides online in the support area or visit the product detail page for the product you are interested in.

our products are designed, engineered and tested here in our US headquarters and manufactured in our China factory.

Unfortunately, we don't replace lost products under our warranty. If you have additional question, contact support. sale@bluetti.com

Yes, we currently offer active military personnel a discount. You will need to verify military status with our customer service department and place your order by emailing sale@bluetti.com

Yes. For more information contact sale@bluetti.com

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Please feel free to reach us toll-free , e-mail us at sale@bluetti.com

We’ve spent years studying the portable power station and science of power. The more we learn, the more we’re sure: power anything anywhere. It makes more Activities, Smart, Green, Quiet...  Prepare for the worst.Power through any power outage. Whether it’s for a few hours, days, or even weeks, unexpected outages can bring life to a halt.With the Bluetti Home Energy Storage System you can have power whether the grid goes out or not. Shop our home energy storage solutions.

So we dreamed a big dream

We started by creating an outrageously  eco-friendly alternative energy Source and shipping it to your door in a tiny box. We're a company that equips families and individuals seeking to improve the outdoor experience with the most innovative portable power products on the market. Field-proven in some of the most remote places on earth, we are working to continually deliver smart, innovative power solutions that will change the way you adventure.